Return & Refund Policy

Last updated: November 11, 2026

Starting a return request

For a voluntary return, contact support@meroviel.com within 30 days after delivery. Give the order number, item and reason. Items must be unused, unworn and unwashed, with supplied tags, accessories and original packaging, subject to rights to inspect goods and any mandatory legal remedies.

Wait for instructions before sending goods

Wait for our authorization and item-specific return instructions. Do not send goods to an address on the parcel without confirmation. A request made within the deadline remains timely while you await instructions. Retain tracking and proof of posting.

Return postage and other charges

For a change of mind, you pay direct return shipping and original shipping charges are not refunded unless law requires otherwise. There is no restocking fee. If goods are defective, damaged or incorrectly supplied, we cover reasonable necessary return costs as required by law. We do not promise a prepaid label for every return.

Items excluded from change-of-mind returns

Personalized goods, perishables, gift cards and hygiene-sensitive items with opened protective seals are excluded from change-of-mind returns where permitted by law. Any final-sale restriction must be disclosed before purchase. These exclusions do not remove remedies for faulty or misdescribed goods.

Damaged, incorrect or incomplete orders

Contact support@meroviel.com promptly with the order number and issue. Photos are helpful where available; ask about alternatives if needed. Keep goods and packaging while we investigate. Depending on the circumstances and applicable law, a repair, replacement or refund will be arranged.

Inspection and approved refunds

We aim to assess returns within 5 business days of receipt. Approved refunds are initiated within 10 business days to the original payment method. Banks and payment providers determine the later posting time. We explain any lawful deduction for diminished value; no automatic penalty applies.

Cancellations, exchanges and refused deliveries

Contact us before seeking an exchange so availability can be checked. We may arrange a return followed by a separate order. Request cancellation promptly; if processing or dispatch is too advanced, the return policy applies. Refusing delivery does not automatically cancel an order. Any recovery, redelivery or return costs must be actual, disclosed and lawful; costs caused by our error are not charged to you.

Stronger consumer protections remain intact

This voluntary policy supplements mandatory withdrawal rights and remedies. Any stronger protection required by the law applicable to your purchase takes precedence.