FAQs
Last updated: November 11, 2026
Do I need an account to shop?
An account is not required where guest checkout is offered. If you create an account, keep its sign-in details secure.
How do I know which payments are available?
Use the payment options displayed at checkout. Availability depends on your location and the payment services enabled for the store; icons alone are not a guarantee of availability.
How does the checkout payment process work?
Checkout is provided through Shopify and the payment providers presented there. Do not email full card numbers, passwords or verification codes.
Can currency conversion affect my total?
The charge currency and total are shown at checkout. Your bank or wallet provider may apply exchange rates and additional conversion fees.
What address information must I provide?
Use a complete street address, any unit number, city, region and postcode. Review the address before paying.
Can I request a cancellation or address correction?
Email support@meroviel.com promptly. We will check fulfillment status. No fixed window is guaranteed, and the return process may apply once an order cannot be stopped.
When will my order be processed and delivered?
The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days. Business days exclude weekends and relevant holidays. Delivery dates are estimates.
Where can I check tracking details?
Available tracking information is sent after dispatch. Carrier updates may take time, and separate parcels may have separate tracking.
What if a parcel contains damaged or missing items?
Contact support@meroviel.com with your order number and a description. Photos help when available. Keep packaging while we investigate.
What is the process for returns and refunds?
Request an eligible voluntary return within 30 days of delivery. Obtain authorization before posting. Change-of-mind return postage is paid by the customer; no restocking fee applies. We aim to assess received returns within 5 business days and initiate approved refunds within 10 business days. Bank posting time varies. Read Return & Refund Policy for conditions, exceptions and mandatory rights.
How can I get further assistance?
Email support@meroviel.com with the relevant order number and a short explanation.